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HydroCAD® Stormwater Modeling - Since 1986

Support Plans
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Deluxe Support Plan

All new HydroCAD programs and updates include 90 days of Deluxe Support at no additional charge.  During this period we provide the following premium support benefits at no additional cost:

Program Updates (software maintenance)  Under a Deluxe Support plan, customers receive free copies of any software updates that are released while their plan is in effect.

Priority Email Support  Deluxe Support customers receive priority email handling, so most questions are answered within the hour. Email is the fastest and most accurate way to address most technical questions, including installation, operation, and modeling issues. And email support is often available after-hours and on week-ends.

Telephone Support  If your question cannot be effectively resolved by email, Deluxe Support customers also have access to toll-free telephone support. To ensure the most efficient handling of your call, we ask that you outline your question by email prior to the call.

HydroCAD Email Letter  Our periodic newsletter provides answers to common questions encountered by HydroCAD users, and offers valuable tips on getting the most out of your system.

Media Replacement  Under the Deluxe Support plan, documentation, media, or other HydroCAD materials that are lost or damaged will be replaced at no charge.

Ongoing Support Options

After the initial 90-day period, we provide the option to extend your Deluxe Support coverage for a fixed annual fee. Your Deluxe Support plan will continue to provide all the benefits listed above, plus exclusive access to any “early release” software, allowing you to use new features months before their public release.

Before your free support period ends, we’ll send you a proposal with full details and pricing for the annual extension. By maintaining continuous coverage you’re guaranteed to always have the very latest HydroCAD updates at no additional cost.  Click here for pricing and online renewals.

Note: To qualify for Deluxe Support, you must already own the current HydroCAD release. Deluxe Support will then provide all updates that are released while your support plan is in effect. If you miss an update, you will need to purchase the latest update in order to qualify for Deluxe Support.

If you prefer to purchase updates separately, we also offer telephone support on a pay-per-call basis. However, most customers find our free email support to be just as effective in providing prompt, accurate answers to their technical questions.

Free Support Options

Customer support is a central part of our business, and we aim to deliver prompt, accurate support to all our customers. Towards this end we provide free Internet support and Front-Line telephone support to all registered HydroCAD users.

Front-Line telephone support is intended to provide answers to basic installation and operating questions. To manage our costs, Front-Line Support is not toll-free and availability may be limited. It is also not intended to handle any hydrology, hydraulics, or modeling issues.

For priority service, or support on more advanced topics, we recommend the Deluxe Support plan described above.

Frequently Asked Questions

Which support plan is best for me? If you always want to have the latest HydroCAD release and priority support, we recommend the Deluxe Support plan. If you prefer to purchase updates separately, you can purchase support on a per-call basis, or use our free support options described below.

What if I don’t want to pay for support? Free support is always available on our web support page and by email. We also offer lifetime "front line" support on basic installation and operating issues. Free support is subject to availability, and is not toll-free. For priority service, toll-free calling, and assistance with specific modeling issues, we recommend the Deluxe Support plan described at the left.

Why do I need program updates? By releasing program updates, we are able to add new features to HydroCAD on regular basis. Literally hundreds of features have been added in response to customer comments and suggestions, with an update released about every 12-18 months.

How do I qualify for Deluxe Support? You must already own the current version of HydroCAD in order to qualify for Deluxe Support. If you have an earlier version, you can purchase an update together with your Deluxe Support plan.

How do I sign up for support? To extend your HydroCAD support, just return the renewal proposal you’ll receive during the last month of your current coverage or click here to renew online.

Calling for support

Before you call:
  1. Make sure you read the on-line help for the relevant HydroCAD screens.   (Press F1 to view help at any screen.)  Most questions are answered in the help screens.
  2. Check the support page to see if your question is covered there.
  3. To ensure the most efficient handling of your call, please outline your question by email before you call.  You may also attach a copy of your HydroCAD project file and send it to
  4. If you are not on a current support plan, please submit your payment information before you call.
When you call:
  1. Have your HydroCAD version and serial number ready so we can quickly access your records.
  2. Be at your computer so we can answer your question most efficiently.
Live support is normally available from 9-5 EST, Monday through Friday, except for Federal holidays:
bulletFor warranty or premium support call toll-free: 1-800-927-7246
bulletAll others call: 1-603-323-8666
You may also submit your question via Email

Please use this form to submit your question.  All questions will be answered promptly during business hours.  Email support may also be available after hours when the phone lines are not staffed.

 
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