HydroCAD Materials - What you should have

HydroCAD-10 is supplied primarily by download, with CD's and printed documentation available separately.  All customers will receive an email with download details, plus a printed License Certificate (sent by First Class mail) containing your complete serial number.  Other materials, such as a CD or printed Owner's manual, are sold separately.

If you purchased your HydroCAD program second-hand, you should have received these original materials from the seller as required under the HydroCAD License Agreement.  If any items are missing or appear to be copies, you may have received an unlicensed copy of HydroCAD!  Insist that the seller provide everything listed above.

Can't find your serial number?

For HydroCAD-10:  The serial number is included in your download email and printed on your License Certificate. These items are provided with all HydroCAD-10 orders.

For earlier versions: Your serial number is printed on your CD sleeve or Read-Me-First card.  The serial number was also included in the download email, which was provided with most orders

If you cannot locate these materials, you will need to order a new License Certificate as described below.

Looking for download information?

Download information is provided by email for all orders.  Please keep a copy of this email for your records, in case you need to download again in the future.  The download details are also printed on your License Certificate or CD.  If you misplace these materials, you will need to order a replacement License Certificate as described below.

Ordering replacement materials

If you are unable to locate your License Certificate, CD, Owner's Manual, or download details, you can order replacements here. A replacement charge applies, except for Deluxe Support customers, who are entitled to free replacement of lost License Certificates after a 24-hour waiting period.

Note: For your security, we do not keep copies of the complete serial number or download details on file, and cannot provide this information by phone.  So we urge you to do a thorough search before ordering a replacement.

Moving to a new file server?

When replacing a network drive that is used to store your HydroCAD license information, use the Network button on the serial number screen to move the license information to the new drive.  If the old and new drives are not online at the same time, you can move the file to a local drive first, and then move it to the new network drive at a later time.

Note: To prevent misuse of your license information, the file will not be recognized if moved by any other means.  If the file is missing, or has been moved by any other means, you must re-enter your serial numbers by hand.