HydroCAD Materials - What you should have

All HydroCAD programs (except the Sampler and Express editions) are sold with the following items:

HydroCAD Owner's Manual
Software CD
CD sleeve with your HydroCAD serial number printed inside

If you elected to download the software, you will still receive a package with these items.  Please be sure you receive the package and keep everything in a safe place!  You will need the serial number if you decide to install HydroCAD on a different computer in the future.

If you purchased your HydroCAD program second-hand, you should have received these original materials from the seller as required under the HydroCAD License Agreement.  If any items are missing or appear to be copies, you may have received an unlicensed copy of HydroCAD!  Insist that the seller provide everything listed above.

Can't find your serial number?

Your serial number is printed inside your CD sleeve, which is supplied with all programs.   (Earlier versions were shipped with a Read-Me-First card in the same envelope with the program disk.)  If you can't locate the CD sleeve or Read-me-First card, check your download email, which also contains the serial number.  If you loose your serial number, you will need to order a replacement as described below.

For a "minor" update you should continue to use the same serial number that was provided with your previous shipment.   For example, if you originally purchased 9.0, and then updated to 9.1, you will continue to use the serial number printed on your 9.0 CD sleeve.  This number remains valid for any subsequent 9.x updates you may receive, so the number is not repeated on the subsequent 9.x CD's.

Looking for download information?

For most orders, you will receive download information by email, in addition to the physical shipment described above.  Please keep a copy of this email for your records, in case you need to download again in the future.  If you loose the email and need a replacement, you will need to order a replacement media set as described below.

Ordering replacement materials

If you are unable to locate your manual, program disk, serial number, and/or download details, you can order replacements here. A replacement charge applies, except for Deluxe Support customers, who are entitled to free replacement of lost or damaged items.

Note: For your security, we do not keep copies of the complete serial number or download details on file, and cannot provide this information by phone.  So we urge you to do a thorough search before ordering a replacement.

Moving to a new file server?

When replacing a network drive that is used to store your HydroCAD license information, use the Network button on the serial number screen to move the license information to the new drive.  If the old and new drives are not online at the same time, you can move the file to a local drive first, and then move it to the new network drive at a later time.

Note: To prevent misuse of your license information, the file will not be recognized if moved by any other means.  If the file is missing, or has been moved by any other means, you must re-enter your serial numbers by hand.